Sunshine Energy & Cell Foods Policies
UPDATED INFORMATION ON SHIPPING
WE ARE PREPARING PACKAGES FROM ORDER DATES JUNE 5TH- JUNE 29TH. WE ARE SHIPPING PACKAGES FROM MAY 1ST - MAY 30TH. THERE IS A 3-4 WEEK DELAY ON SHIPMENTS DUE TO LARGE AMOUNT OF ORDERS PLACED DAILY. WE ONLY WORK MONDAY-FRIDAY (BUSINESS DAYS ONLY). PLEASE TAKE THIS INTO CONSIDERATION BEFORE PLACING YOUR ORDER, BECAUSE DUE TO THE NATURE OF OUR BUSINESS THERE IS NO REFUNDS, NO RETURNS, AND NO EXCHANGES. WE ARE DOING EVERYTHING WE CAN TO MEET OUR CUSTOMERS' NEEDS. WE SINCERELY APOLOGIZE FOR THE INCONVENIENCE THIS CAUSES YOU, AND WE HOPE YOU ARE STAYING WELL.
ALL SALES ARE FINAL
All sales are final. We currently do not accept any refunds or exchanges
RETURN POLICY
Due to the nature of Sunshine Energy & Cell Foods natural vegetation cell food products, all sales are FINAL. If you have any questions before ordering, please call our office.
RETURNED PACKAGE
If your package is returned back to us as undeliverable, we will contact you to collect the correct shipping address and re-bill you for the shipping fees. This will cover the cost to re-ship the package unless it was a packaging error on our part.
SHIPPING POLICY
Currently there is a 3-4 week delay on shipping orders DUE TO HIGH VOLUME OF ORDERS. We work on business days only which are Monday-Friday. Please make sure to count business days only, WE ARE CLOSED ON SATURDAY AND SUNDAYS.
CARRIERS
We use the following carriers to deliver our orders:
UPS
FEDEX
USPS
TRACKING NUMBER
A tracking #(number) is always provided by the shipping carrier, and you will receive an email along with tracking number once package is shipped. Make sure to use an email that you have access to, and the correct email.
SHIPPING RATES
The rate charges for the shipping of your order is flat rate shipping and can vary. Sunshine Energy & Cell Foods Inc. has no control over these fees. (We Ship World Wide.)
REFUNDS/EXCHANGE/INCORRECT ITEM
WE ARE UNABLE TO REPLACE ANY MISSING OR INCORRECT ITEMS AFTER THE 8TH DAY TIMEFRAME.
BROKEN ITEM(S)
Please contact us within 3 days of receiving the broken item as we will need to document this issue. You can file a claim with the USPS, FEDEX, AND UPS by calling and processing your claim. In order to begin the claim, you must take 3 photos of the item: Front, Back, and Side of the broken item. Please take the photo with the protective wrap slightly around the product(2) and at least one photo of the label on the product(s). The picture must be clear and large enough if not, the shipping companies can deny the claim. It can take up to two weeks or more for them to finalize the claim. Unfortunately, If they do not accept responsibility, this issue is between you and the carrier. If you are concerned about a package being stolen, please pay for signature confirmation.
Once the Fedex, USPS, or UPS reimburses you for that product, you can reorder it and we will expedite it if you send us an email and put in the subject line "REORDERED BROKEN PRODUCTS."
LOST/STOLEN/MISSING/PACKAGES
Packages lost, stolen, missing, or indicated delivered by the USPS, FEDEX, or UPS can be frustrating as we do understand. Please send us an email that your item was lost/stolen as we will need to document this issue. If the package is shipped out correctly by SUNSHINE ENERGY & CELL FOODS and it gets lost or stolen, we as the shipper is not responsible. You will need to file a claim with the USPS, FEDEX, or UPS. The claim can take up to two weeks, or longer
Unfortunately, If they do not accept responsibility, this issue is between you and the carrier. If you are concerned about a package being stolen, please pay for signature confirmation.
If you would like us to file the claim, please email us at Drsunshinecellfoods@gmail.com and we will contact the carrier to open a claim. If the carrier accepts full responsibility for the lost and/or stolen package, we will work to get a new shipment to you.
BACK ORDERS
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
PRIVACY POLICY
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.
WHAT INFORMATION DO WE COLLECT?
We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address
Credit Card Information
Thank you for shopping with Sunshine Energy & Cell Foods
All sales are final. We currently do not accept any refunds or exchanges
RETURN POLICY
Due to the nature of Sunshine Energy & Cell Foods natural vegetation cell food products, all sales are FINAL. If you have any questions before ordering, please call our office.
RETURNED PACKAGE
If your package is returned back to us as undeliverable, we will contact you to collect the correct shipping address and re-bill you for the shipping fees. This will cover the cost to re-ship the package unless it was a packaging error on our part.
SHIPPING POLICY
Currently there is a 3-4 week delay on shipping orders DUE TO HIGH VOLUME OF ORDERS. We work on business days only which are Monday-Friday. Please make sure to count business days only, WE ARE CLOSED ON SATURDAY AND SUNDAYS.
CARRIERS
We use the following carriers to deliver our orders:
UPS
FEDEX
USPS
TRACKING NUMBER
A tracking #(number) is always provided by the shipping carrier, and you will receive an email along with tracking number once package is shipped. Make sure to use an email that you have access to, and the correct email.
SHIPPING RATES
The rate charges for the shipping of your order is flat rate shipping and can vary. Sunshine Energy & Cell Foods Inc. has no control over these fees. (We Ship World Wide.)
REFUNDS/EXCHANGE/INCORRECT ITEM
- Refunds/Cancellation: We do not provide refunds or cancellations for any reason including delay in shipping, due to the nature of our products unless it was an error on our part.
- Exchange: We do not provide a refund and/or exchange of any product.
- Incorrect/Missing item: If you received an incorrect or missing item, please contact us within 5-7 days of delivery to Drsunshinecellfoods@gmail.com to get a replacement sent to you within a week. A photo of the incorrect item and a picture of the invoice MUST be sent to the email provided. If the photo or invoice can not be provided we can not send out the replacement item. When emailing, please put "INCORRECT PRODUCT" in the Subject Box.
- For the incorrect product, we will send a return shipping label via email and/or with the replacement package so the customer can send the incorrect item back to us.
- For the missing product, please send a copy of the invoice and a photo of the products received. Please put "MISSING PRODUCT" in subject line. If the photo of all products received or invoice can not be provided WE CAN NOT send out a replacement item.
WE ARE UNABLE TO REPLACE ANY MISSING OR INCORRECT ITEMS AFTER THE 8TH DAY TIMEFRAME.
BROKEN ITEM(S)
Please contact us within 3 days of receiving the broken item as we will need to document this issue. You can file a claim with the USPS, FEDEX, AND UPS by calling and processing your claim. In order to begin the claim, you must take 3 photos of the item: Front, Back, and Side of the broken item. Please take the photo with the protective wrap slightly around the product(2) and at least one photo of the label on the product(s). The picture must be clear and large enough if not, the shipping companies can deny the claim. It can take up to two weeks or more for them to finalize the claim. Unfortunately, If they do not accept responsibility, this issue is between you and the carrier. If you are concerned about a package being stolen, please pay for signature confirmation.
Once the Fedex, USPS, or UPS reimburses you for that product, you can reorder it and we will expedite it if you send us an email and put in the subject line "REORDERED BROKEN PRODUCTS."
LOST/STOLEN/MISSING/PACKAGES
Packages lost, stolen, missing, or indicated delivered by the USPS, FEDEX, or UPS can be frustrating as we do understand. Please send us an email that your item was lost/stolen as we will need to document this issue. If the package is shipped out correctly by SUNSHINE ENERGY & CELL FOODS and it gets lost or stolen, we as the shipper is not responsible. You will need to file a claim with the USPS, FEDEX, or UPS. The claim can take up to two weeks, or longer
Unfortunately, If they do not accept responsibility, this issue is between you and the carrier. If you are concerned about a package being stolen, please pay for signature confirmation.
If you would like us to file the claim, please email us at Drsunshinecellfoods@gmail.com and we will contact the carrier to open a claim. If the carrier accepts full responsibility for the lost and/or stolen package, we will work to get a new shipment to you.
BACK ORDERS
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
PRIVACY POLICY
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.
WHAT INFORMATION DO WE COLLECT?
We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address
Credit Card Information
Thank you for shopping with Sunshine Energy & Cell Foods