TERMS OF SERVICES POLICY
***The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from healthcare practitioners. Please consult your healthcare professional about potential interactions or other possible complications before using any product.***
***ALL SALES ARE FINAL: Due to the nature of our natural vegetation cell food products ALL sales are final. We do not accept any refunds or exchanges***
***As of now, our shipping times will require 2-3 weeks until we are able to catch up with our fulfillment. We apologize for the inconvenience and thank you for your patience.***
***If you are concerned about your order getting stolen or lost, please pay for insurance or signature confirmation.***
Refunds/Exchanges/Incorrect Items:
***Refunds/Cancellation- We do not provide refunds or cancellations for any reason including delay in shipping due to the nature of our product unless it was an error on our part.
***Exchange- We do not provide a refund and/or exchange ALL PRODUCTS(s) for any seminar if the customer is unable to attend the scheduled event unless it is our fault. Our ticket sales allow us to pay for the venue.
***Incorrect or Missing Item- If you received a missing or Incorrect item, Please contact us within 7 days of the delivery date to drsunshinecellfoods@gmail.com to get a replacement sent to you within a week. A photo of the Incorrect item and a picture of the invoice MUST be sent to the email provided. If the photo or invoice can not be provided we can not send out the replacement item. When emailing, please put "Incorrect Product" in the Subject Box.
WE ARE UNABLE TO REPLACE ANY MISSING OR INCORRECT ITEMS AFTER THE 8TH DAY TIMEFRAME.
***Broken Item- Please contact us within 3 days of receiving the broken item as we will need to document this issue. You can file a claim with the United States Post Office online or FeDex online. at https://www.usps.com/help/claims.htm (USPS) or https://www.fedex.com/apps/onlineclaims/ (FeDex). If you received your package in a priority envelope or box. In order to begin the claim, you must take 3 photos of the item: Front, Back, and Side of the broken item. Please take the photo with the bubble wrap around it even if it's partially on the product. The picture must be clear and large enough if not, the post office and Fedex can deny the claim. It can take up to two weeks or more for the post office to finalize the claim. Unfortunately, If they do not accept responsibility, this issue is between you and the carrier.
Once the post office reimburses you for your products or single item, you can reorder it and we will expedite it if you send us an email and put in the subject line "REORDERED BROKEN SHIPMENT"
***Lost/Stolen Package- Packages lost, stolen, missing, or indicated delivered by the United States Post Office or Fedex can be frustrating as we do understand. Please send us an email that your item was lost/stolen as we will need to document this issue. If the package is shipped out correctly by the Sunshine Energy & Cell Foods and it gets lost or stolen, we as the shipper is not responsible. You will need to file a claim with the United States Post Office online at https://www.usps.com/help/claims.htm or Fedex at https://www.fedex.com/apps/onlineclaims/ . The claim can take up to two weeks. Unfortunately, If they do not accept responsibility, this issue is between you and the carrier.
If you are concerned about a package being stolen, please pay for signature confirmation.
Thank you for shopping with the Sunshine Energy & Cell Foods
***ALL SALES ARE FINAL: Due to the nature of our natural vegetation cell food products ALL sales are final. We do not accept any refunds or exchanges***
***As of now, our shipping times will require 2-3 weeks until we are able to catch up with our fulfillment. We apologize for the inconvenience and thank you for your patience.***
***If you are concerned about your order getting stolen or lost, please pay for insurance or signature confirmation.***
Refunds/Exchanges/Incorrect Items:
***Refunds/Cancellation- We do not provide refunds or cancellations for any reason including delay in shipping due to the nature of our product unless it was an error on our part.
***Exchange- We do not provide a refund and/or exchange ALL PRODUCTS(s) for any seminar if the customer is unable to attend the scheduled event unless it is our fault. Our ticket sales allow us to pay for the venue.
***Incorrect or Missing Item- If you received a missing or Incorrect item, Please contact us within 7 days of the delivery date to drsunshinecellfoods@gmail.com to get a replacement sent to you within a week. A photo of the Incorrect item and a picture of the invoice MUST be sent to the email provided. If the photo or invoice can not be provided we can not send out the replacement item. When emailing, please put "Incorrect Product" in the Subject Box.
WE ARE UNABLE TO REPLACE ANY MISSING OR INCORRECT ITEMS AFTER THE 8TH DAY TIMEFRAME.
***Broken Item- Please contact us within 3 days of receiving the broken item as we will need to document this issue. You can file a claim with the United States Post Office online or FeDex online. at https://www.usps.com/help/claims.htm (USPS) or https://www.fedex.com/apps/onlineclaims/ (FeDex). If you received your package in a priority envelope or box. In order to begin the claim, you must take 3 photos of the item: Front, Back, and Side of the broken item. Please take the photo with the bubble wrap around it even if it's partially on the product. The picture must be clear and large enough if not, the post office and Fedex can deny the claim. It can take up to two weeks or more for the post office to finalize the claim. Unfortunately, If they do not accept responsibility, this issue is between you and the carrier.
Once the post office reimburses you for your products or single item, you can reorder it and we will expedite it if you send us an email and put in the subject line "REORDERED BROKEN SHIPMENT"
***Lost/Stolen Package- Packages lost, stolen, missing, or indicated delivered by the United States Post Office or Fedex can be frustrating as we do understand. Please send us an email that your item was lost/stolen as we will need to document this issue. If the package is shipped out correctly by the Sunshine Energy & Cell Foods and it gets lost or stolen, we as the shipper is not responsible. You will need to file a claim with the United States Post Office online at https://www.usps.com/help/claims.htm or Fedex at https://www.fedex.com/apps/onlineclaims/ . The claim can take up to two weeks. Unfortunately, If they do not accept responsibility, this issue is between you and the carrier.
If you are concerned about a package being stolen, please pay for signature confirmation.
Thank you for shopping with the Sunshine Energy & Cell Foods